SPONSORED FLYERS
(DEMO EXAMPLES)
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SPONSORED FLYERS
(DEMO EXAMPLES)
Click on picture to view full size flyer
FAQ's
Note: The term, “Service provider(s)” is classified as any entity that is part of the commUNiTY Affiliate Network such as a dance studio, yoga studio, fitness studio, cheer gym, dance company, vendor, etc.
Competitions/Conventions/Workshops,etc.
Membership Cancellation
GENERAL QUESTIONS
Q: Do you have a customer support telephone number?
A: Our goal is to give all of our users the support they need. At this time, we are best able to respond to our users' needs by email. Please email us at one of the email addresses on the Contact page that best fits your question or concerns. We will review your message and follow up within 24-48 hours unless we have periods of high volume.
Q: Can I still access the website without being a member?
A: Absolutely. You just won't be able to get commUNiTY discounts unless you’re a registered member with an ID card.
Q: Can you find other service providers in different states by clicking the service provider tabs in your own state?
A: No. Each state has its own service providers specific to that state. This is so it makes it easy to navigate and find service providers in your particular state of interest without having to go through EVERY service provider in the country. Some categories will be nationwide such as Competitions and Conventions.
Q: Can I find more information about current dance news in each state?
A: As of now, no. This site is a dedicated directory website for you to find in-network service providers who are part of the commUNiTY program who are willing to give commUNiTY members discounts on their services.
Q: Why can’t I find a specific service provider on your site even though I know they are in business?
A: Either because they are not part of the commUNiTY Network by choice or they have not yet registered to be in the network. If you know of a service provider that you feel needs to be in the network, encourage them to contact us at info@thedancecommunity.com and we will be happy to let them know about the program and how it would benefit them to be in the network. They can also go directly to the contact page on our website, find the state they wish to be a provider for and click on ‘Provider’.
Q: Can you put up reviews about the service providers on the website?
A: No. Unlike other websites that does reviews, we are strictly here for people to find service providers or events. It is not for us to judge the quality of a service provider or an event. Everyone has their opinions so the commUNiTY Affiliate Network tries to stay as neutral as possible. We only get involved if a service provider or event is not upholding the guidelines set forth with being a member of the commUNiTY program.
Q: Why aren’t you charging service providers to be on your website?
A: We believe in putting everyone on the same even playing grounds to be found and promoted. Our aim is to make the commUNiTY stronger by making it affordable (free) for service providers while the customer (you) gets discounts to also make it slightly more affordable for you to do the things you love most in the commUNiTY.
Q: Why would we want to be in the program if we can see all the service providers on your website?
A: Quite simply because you will be saving hundreds of dollars a year whether it’s going to dance, yoga, cheer or fitness classes, buying clothing from commUNiTY vendors, going to shows, etc. The real question is, why WOULDN’T you want to be in the commUNiTY program?!
SERVICE PROVIDERS
Q: How do I get to be listed as a service provider?
A: Just visit our website or app, go to the contact page, find your state you wish to be a service provider in and click on “Provider”. Then fill out the form, submit it and you will be contacted by one of our commUNiTY Team members.
Q: Can an individual be considered as a service provider?
A: As long as the individual is also a business that can give a discount on their services, such as a photographer or videographer.
EVENTS AND CALENDAR
Q: Do I have to pay to list an event in the calendar?
A: No. It’s completely free unless you want to have a Featured Event that is seen first before people get to the actual calendar at the bottom of that page. As long as you follow the Events guidelines and accept members that have a valid commUNiTY Card, then you can submit an event in our calendar at no cost.
Q: How do I get my event listed for free in the calendar?
A: You have to be a commUNiTY card holder or commUNiTY Service Provider/Vendor to submit events on the calendar, and the events have to be strictly a Dance & Movement related event (which will be at the sole discretion of the commUNiTY Team. Just visit our website or app, go to the contact page, find your state you wish your event to be listed in and click on “Events”. Then fill out the form, submit it and you your event should be up on the calendar within 24 hours unless we need further verification.
Q: How do I make my event into a Featured Event on the Calendar page?
A: Simply go to the Contact page, find the state you will be placing your event in, then click on the "Feat. Events" link. Send an email requesting to be a Featured Event and we will send you an email back within 24 hours with instructions.
commUNiTY CARD ID QUESTIONS
Q: If my discount card isn’t honored at a commUNiTY affiliated service provider, what do I do?
A: Contact us immediately at support@thedancecommunity.com and provide us with a detailed description of what happened including the date, location and the person you were in contact with during the dispute. We will then conduct a thorough investigation by contacting the location, determine the outcome and let you know the result of our determination. Any clear transgressions and non-honoring of their agreement will result in the Service Provider being removed from the commUNiTY network. Our goal is always to resolve any disputes quickly and fairly. PLEASE NOTE: WE DO NOT GIVE REFUNDS FOR DISPUTED DISCOUNTS. THIS IS BETWEEN YOU AND THE SERVICE PROVIDER OR VENDOR.
Q: After I have purchased a card, how long until I receive it?
A: You will receive your digital ID card within 24 hours unless there is a problem with the card registration form you filled out to get your card, which more than likely will be a picture uploading issue. If the picture doesn’t fit our guidelines you will be asked to re-upload a picture that meets the guidelines for the ID card. If you paid for a physical card, you will receive it within two weeks.
Q: What happens if I lose my card?
A: If you can’t find the digital card we sent you via email, just contact us at support@thedancecommunity.com. We shall send you a link to retrieve your digital card for free as long as you are a current member. If you want a replacement physical card, go to the “commUNiTY Card” tab on the website or app and purchase a ‘Replacement Card.’ The replacement card will be valid up to your current subscription date.
DISCOUNTS
Q: Can I still get discounts if I lose my card?
A: Yes, you can still show your digital card along with a pictured government ID or valid school ID.
Q: Will I still get discounts without being on the email list?
A: Yes, as long as you have a valid commUNiTY card you will still get your discount
Q: If I’m taking a class of any kind, will I get discounted on the length of time or the flat rate of the class?
A: You will be discounted on the price for the class, not necessarily the length of time. This is a question that is best answered by the service provider.
Q: What happens with unlimited or already discounted class rates?
A: Our policy is that the commUNiTY card may not be used in conjunction with other non-commUNiTY discounts or promotions for exactly the same product or service unless the Vendor chooses to approve it. It is completely at the Service Providers discretion if they want to add a discount on top of their own.
COMPETITIONS, CONVENTIONS & WORKSHOPS
Q: If I go to a convention or competition that is part of the commUNiTY Affiliate Network and I’m already an individual member of the commUNiTY program, do I sign up individually or through my studio?
A: If your studio has a listing in the commUNiTY website then it is a member of the commUNiTY Affiliate Network. Therefore you would sign up through the studio as per the studio policy.
Q: What if my studio is NOT a commUNiTY affiliate member but I am? Can I get the commUNiTY discount if the competition/convention is a commUNiTY affiliate?
A: Yes, just present your commUNiTY Card and ID and you will get the additional commUNiTY discount off.
Q: If my studio is part of the commUNiTY Network but I’m not, can I still get the commUNiTY discount?
A: No. Only individuals with a current commUNiTY card and valid ID can get a commUNiTY discount, even if the studio they are with is a commUNiTY member.
INTERNATIONAL USERS
Q: If I am not from the United States, can I still purchase a card?
A: Anyone can purchase a digital card from anywhere in the world. The only factor you will have to take into consideration is you will need to provide a valid USA address with the state you will be primarily using it in when completing the card registration form online. It is okay if your address belongs to a family member or friend (with their approval of course!) If you want a physical card, it will be delivered to the USA address we have on file. If you are staying at a hotel or similar place of lodging you can also have your card delivered there as well.
Q: Will the commUNiTY ever come to our country?
A: We are in the process of making this a worldwide commUNiTY program where the aim is to have the program running in YOUR country. If you are interested in representing the commUNiTY program in your country or you know a good candidate, email us at partner@thedancecommunity.com, include in the email your name, the city and state (or country) you are from along with any affiliation you may have with a dance or movement community entity such as a studio or dance company if you belong to one.
EMAIL BLASTS
Q: Am I going to be bombarded with emails?
A: No, at the most twice a month (bi-monthly). You may not receive any emails at all that month. It all depends what’s going on and if there are any major discountable opportunities in your state.
Q: Can I opt out of emails?
A: Yes, although not advisable as commUNiTY info with special events and discounts may be missed out on. If you do wish to opt out, then click on the unsubscribe link at the bottom of our emails.
ONLINE PURCHASES
Q: Can you use the commUNiTY card for online purchases?
A: As of now, only for some purchases. Anything that involves showing up at the service provider’s location will be eligible for a discount as long as you bring commUNiTY card and government or school ID. We are working with key service providers to figure out the best and most effective way of getting online discounts. Once we have figured out the safest and most reliable way of doing so we will update this question and put it on our News page on the website.
MEMBERSHIP CANCELATION
Q: How do I cancel my membership?
A: Please click here or email us at billing@thedancecommunity.com and include the subject header, "Cancel Membership" and we will email you back a form to expedite the process. We do not prorate early cancellations. Your membership will be valid till the registration expiration date printed on the card. Please allow up to 5 business day for the cancellation to go through. Your card will not be billed anymore.
STOPPING RECURRING PAYMENTS
Q: How do I stop the recurring payments after I buy my card?
A: If you want to make your payment a one time only payment, simply click here or email us at billing@thedancecommunity.com with the subject header, "Stop Recurring Payments" and we will email you back a form to expedite the process. You must do so prior to the renewal date of your card or you will be billed for another 12 month period with all monies non-refundable.
LEGAL/PRIVACY
Q: How does your company handle personal information that is submitted? I want to make sure that you do not sell or distribute this information to third parties such as mailing lists, telemarketers, etc...
A: We do not sell or otherwise distribute any personal information collected on our site. See our Privacy Policy page.